Privacy
Privacy Policy
MAYRA Origin respects your privacy. This policy explains what information we collect, why we collect it, and the choices you have over your data. By using our website and services, you accept the practices described below.
Who We Are
- MAYRA Origin is a Dhaka-based clothing brand offering premium drop shoulder tees, anime designs, custom sticker tees, and everyday essentials made in Bangladesh.
- This policy applies to mayraorigin.com and all linked sales channels operated by us, including Facebook, Instagram, and WhatsApp ordering.
- We collect only the information that is necessary to deliver our products and provide great customer service.
Information You Provide to Us
- Order details: name, phone number, delivery address, and order items.
- Payment information: transaction reference for Bkash, Nagad, Rocket, card payments, and bank transfers (we do not store full card numbers).
- Communication: messages, emails, and chats you send to our support team.
- Account preferences: size, color, and style preferences if you choose to share them.
Information Collected Automatically
- Device and browser type, operating system, and screen resolution.
- IP address, approximate location (city/region), and mobile network information.
- Browsing activity on our site — pages visited, time spent, products viewed, and referring website.
- Session data and analytics events used to improve site speed, design, and product discovery.
How We Use Your Information
- Process and deliver your orders, including handing off your address and phone number to courier partners.
- Confirm orders, send order updates, and respond to support queries on WhatsApp, phone, or email.
- Improve product quality, design, and the overall shopping experience based on real customer behavior.
- Send marketing messages, new drop announcements, and special offers — only if you have agreed to receive them.
- Detect fraud, abuse, and any activity that puts our customers or business at risk.
Sharing of Information
- Courier partners (Pathao, Steadfast, RedX, etc.) receive your name, phone, and address to complete delivery.
- Payment gateways receive transaction details necessary to verify your payment.
- Analytics and marketing tools (such as Meta Pixel, Google Analytics) may receive anonymous or pseudonymous data to measure performance.
- We never sell, rent, or trade your personal information to any third party.
- We may disclose information when required by law, court order, or to protect the rights and safety of our customers and business.
Cookies & Tracking
- We use cookies to keep you logged in, remember your cart, and personalize the site experience.
- Analytics cookies help us understand which products and pages perform well.
- Marketing cookies help us show relevant ads on Facebook, Instagram, and Google.
- You can disable cookies from your browser settings at any time, but some site features may stop working.
Marketing Communications
- We may send promotional messages via SMS, WhatsApp, email, or push notification with your consent.
- Every marketing message includes an option to opt out — reply STOP, click unsubscribe, or message our support team.
- Transactional messages (order confirmations, delivery updates, refund notifications) are not promotional and will continue regardless of marketing opt-out.
Data Retention
- Order records are retained as long as required by applicable tax and accounting laws.
- Customer support conversations are retained for quality assurance and dispute resolution.
- Marketing data is retained until you withdraw consent or request deletion.
- After the retention period, your data is securely deleted or fully anonymized.
Data Security
- We use secure servers, HTTPS encryption, and access controls to protect your data.
- Sensitive payment data is handled directly by certified payment partners, not stored on our servers.
- You are responsible for keeping your account password and OTPs confidential — never share them with anyone, including someone claiming to be from MAYRA Origin.
- If you suspect any unauthorized activity, contact us immediately on WhatsApp.
Your Rights
- You can request access to the personal data we hold about you.
- You can request correction of inaccurate or outdated information, free of charge.
- You can request deletion of your data, subject to legal record-keeping requirements.
- You can request to stop marketing communications at any time.
- To exercise any of these rights, message us on WhatsApp or email support@mayrafashion.com with your order ID.
Children's Privacy
- Our products are designed for general audiences, including kids' wear, but our website is intended for users aged 13 and above.
- Children under 13 should not provide personal information directly — purchases on their behalf must be made by a parent or guardian.
- If you believe a child has provided us with information, contact us and we will delete it promptly.
Copyright & Content Use
- All product designs, photos, illustrations, and content on this website are the property of MAYRA Origin.
- Some references and inspirations are publicly licensed or sourced from open content — if you believe a specific design infringes your rights, contact us and we will review and remove it promptly.
- Customers may not reproduce, resell, or commercially distribute our content or designs without written permission.
Updates to This Policy
- MAYRA Origin may update this Privacy Policy from time to time to reflect new products, services, or legal requirements.
- Changes take effect immediately once published on this page.
- Continued use of our website or services after an update means you accept the revised policy.
- For major changes, we will notify customers via email, SMS, or a banner on our website.
Contact Us About Privacy
- WhatsApp: +8801799659201 (fastest reply, Saturday–Thursday, 10:00 AM – 8:00 PM).
- Email: support@mayrafashion.com
- We respond to privacy-related queries within 1–2 business days.